Effective Date: May 11, 2026
Thank you for shopping at DreamDeploy. We sell digital products including ready-to-deploy websites, PHP scripts, HTML templates, WordPress themes, and other downloadable digital solutions.
Please read this policy carefully before making a purchase. By purchasing from DreamDeploy, you agree to the terms of this Refund and Returns Policy.
Digital Product Policy
All products sold on DreamDeploy are digital goods. This means products are delivered electronically through download links, files, or digital access after purchase.
Because digital products cannot be physically returned once accessed, downloaded, copied, or delivered, all sales are final.
Refund Policy
DreamDeploy does not offer refunds for digital product purchases.
Refunds will not be provided for reasons including, but not limited to:
- You changed your mind after purchase
- You purchased the wrong product
- You no longer need the product
- You do not have the required technical knowledge to use the product
- The product is not compatible with your hosting, server, plugins, theme, software version, or third-party tools
- You expected additional features that were not listed in the product description
- You failed to read the product details before purchasing
- You downloaded or accessed the product after purchase
Before purchasing, please review the product description, features, requirements, screenshots, and compatibility details carefully.
Return Policy
Since our products are digital downloads, they cannot be returned.
Once a digital product has been delivered, accessed, or downloaded, it is considered used and cannot be returned, exchanged for a refund, or cancelled.
Corrupted Files or Missing Files
Although refunds are not available, we want to make sure you receive a working product.
If your downloaded file is corrupted, incomplete, damaged, or if important files are missing from the package, please contact us. After verifying the issue, we may provide:
- A fresh download link
- A corrected version of the product
- Replacement files
- Missing files from the package
- A fixed version of the corrupted product
This replacement support applies only when the issue is related to corrupted files, missing files, or delivery errors from our side.
Replacement Conditions
To request a file replacement, you must contact us with your order details and a clear explanation of the issue.
You may be asked to provide:
- Your order number
- Purchase email address
- Product name
- Screenshot or screen recording of the issue
- Details of the missing or corrupted files
- Error messages, if available
Replacement requests must be genuine and related to the purchased product files.
Technical Support
DreamDeploy may provide limited free support for product-related file issues, download problems, missing files, or corrupted packages.
Our free support only covers issues directly related to the purchased product files, such as:
- Corrupted download files
- Missing files from the package
- Incorrect or broken download links
- Delivery-related issues
- Replacement of damaged product files
Other services are not included for free and may require additional charges. These paid services may include:
- Website installation and setup
- Hosting setup and configuration
- Domain connection
- WordPress installation
- Theme or template installation
- PHP script installation
- Database setup
- Plugin setup and configuration
- Product customization
- Design changes or redesign work
- Feature additions or modifications
- Third-party tool integration
- Fixing hosting or server-related issues
- Step-by-step guidance or training
- Complete website launch assistance
If you need help installing, setting up, customizing, or launching your purchased product, DreamDeploy can assist you as a separate paid service. Pricing depends on the type of work, complexity, time required, and project requirements.
To request paid setup, installation, customization, or guidance, please contact us with your product details and project requirements.
Product Compatibility
Some products may require specific versions of PHP, WordPress, MySQL, hosting features, plugins, browsers, or server settings.
It is your responsibility to check product requirements before purchase. DreamDeploy is not responsible if a product does not work due to unsupported hosting, outdated software, incorrect installation, third-party conflicts, or missing server requirements.
Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us. We may review the situation and, at our discretion, offer store credit or product replacement. However, refunds are not guaranteed and remain subject to our no-refund policy.
Unauthorized Sharing
Products purchased from DreamDeploy are for personal or business use according to the license terms provided with the product.
You are not allowed to resell, redistribute, share, upload, leak, or claim ownership of our digital products unless clearly permitted by the product license.
Violation of licensing terms may result in account suspension, download access removal, and legal action where applicable.
Chargebacks and Payment Disputes
If you have an issue with your purchase, please contact us first so we can help resolve the problem.
Filing a chargeback or payment dispute without contacting us may result in suspension of your account, removal of download access, and restriction from future purchases.
Need Help?
If you receive corrupted files, missing files, or have trouble accessing your purchased product, contact us at:
DreamDeploy
Email: benbrown67890@gmail.com
Phone: +92 309-0326389
Please include your order details and a clear explanation of the issue so we can assist you faster.